Refund & Return Policy
Last Updated: June 2026
At Nutritionally Yours Test Kits, we strive to provide exceptional service and quality testing. Due to the nature of laboratory testing, special return and refund policies apply.
Test Kit Returns
Unopened and unused test kits may be returned within 30 days of purchase.
All approved returns are subject to a 10% restocking fee + s/h fees.
The customer is responsible for return shipping costs unless the item was received damaged or defective.
Returned items must be in their original condition and packaging.
Orders Already Processed
Once an order has been processed and submitted to the laboratory, cancellation options become limited.
If you decide to cancel after your order has been processed, we will make every reasonable effort to stop processing; however, we cannot guarantee that cancellation will be possible.
If cancellation is successful, any refund issued will be subject to:
- A 10% restocking fee
- Any laboratory fees already incurred
- Any shipping or handling fees already incurred
Specimens Submitted To The Laboratory
Once a sample has been collected and submitted to the laboratory, refunds are generally not available.
Laboratory fees are incurred immediately upon specimen processing and cannot typically be recovered.
Laboratory Results
Once laboratory results have been released or delivered, all sales are final.
No refunds will be issued after laboratory results have been completed, released, or emailed.
Damaged or Incorrect Orders
If your test kit arrives damaged, defective, or incorrect, please contact us within 7 days of delivery via email.
We may request photographs of the damage and will work with you to provide a replacement when appropriate at no cost to you.
Refund Processing
Approved refunds will be issued to the original payment method used for purchase.
Please allow 5–10 business days for refunds to appear on your account after processing.
Processing times may vary depending on your financial institution or credit card company.
Shipping Costs
Shipping charges are non-refundable.
If a refund is approved, any shipping, handling, laboratory, or processing fees already incurred may be deducted from the refund amount.
Exchanges
We only replace products that are damaged, defective, or shipped in error.
To request an exchange, please contact us prior to returning any items. Email our office at nutritionaltestkits@gmail.com
Return Address
Nutritionally Yours
11175 Cicero Drive, #100, Alpharetta GA 30022
Please contact us before returning any test kit.
Questions?
If you have questions regarding your order, return, or refund, please contact us:
Email: nutritionaltestkits@gmail.com
We are happy to help.
Sincerely
Alane Wincek, ND, CNC and Staff