Full refund for orders that are cancelled before it has batched and shipped.
If an order is cancelled after test kit are batched and shipped ,we will refund you minus 10% and any shipping and handling costs we have incurred.
Orders placed within the last three months will be refunded minus 10% and any shipping and handling costs we have incurred.
There are no refunds for test kits ordered over 3 months.
If a test kit was lost or if there was a problem, we will ship you a new kit and only charge a shipping fee. Between $10-$40.If this fee is not paid we cannot mail you a new test kit.
PO Boxes – some of our labs will not mail to a PO Box. You will need to provide us with an actual home or office address.